We have all experienced a situation in which we have to apologize to another person, we are all human beings and we all make mistakes, but the other person cannot accept that apology, and this article contains scientific information that you can use to make your apology sincere and responsive.
Researchers have found that there are 6 things that can strengthen a person’s acceptance of an apology, making it more effective: expressing remorse, an explanation of what could have gone wrong, admitting responsibility for what happened, stating that they will not repeat what happened, doing what can be right. Things, ask permission
Roy Lowick, who is based on the study and PhD in Behavior and Human Resource Management from Ohio University, says the apology achieves its goal, but you have to make sure that you meet the six conditions we mentioned in the previous paragraph.
In case you can’t work on all six things during the apology process, the study researchers found that there are several factors that influence more than others, and the study was published in the Journal of Negotiation and Conflict Management on April 12.
1. The first of these influencing factors is the acknowledgement of the responsibility of this line
2. The second most important factor affecting the apology is to correct the error that occurred, as this already confirms the seriousness of the apology on your part and not by saying, and it also reduces the damage resulting from the error.
3. While it is important to apologize and ask for forgiveness, it is the least influential part of an effective apology process.
Researchers analyzed two tests and combined them with a group of 755 people who had undergone both tests.
The first experience:
The experiment was conducted on 333 adults. Each of them read the text of the apology, which contains one, three or six factors of an effective apology, and measured the extent of its effectiveness and acceptance by others affected by the apology. They were informed about the study and the number of factors available in the article that was read.
Second experiment:
It was conducted with 422 university students who read the apology, which contained a set of factors, and they were asked to evaluate them according to the experiment, but in this experiment, the students tested were not informed of the number of factors contained in the letter.
In both experiments, the researchers and academics agreed with each other that the more the apology and the method of presentation contain the greatest possible number of factors affecting the apology, which we mentioned earlier, the more acceptable the apology is to people and the more effective it is.
But we need to differentiate between the true position of the apology and simply reading the apology from an article that is dictated to you. Loic, the director of the study, says that genuine feelings, body language and facial expressions are also among the most important factors that affect, without which the apology may have no value because the person receiving the apology will not feel the credibility of what you are doing unless they see those words on your face.